Ownership. Take it…

… and own the consequences.

There has been a lot of talk about GIVING ownership. Management should let teams take ownership. Product Owners (with or without budget) should be able to make their own decisions. Let teams take controle over what and how to do things. Teams can organise themselves. The teams can fail, if they fail fast and learn, no problem. Dear management, please give ownership and controle to the teams.

These kind of things.

There’s not that much around about TAKING ownership. 

What I see is that teams and Product Owners struggle with taking ownership. Teams do not really take ownership of their way of working and PO’s do not really take ownership of the product or service they’ve been given. As targets are not reached, management takes over again, Bye, bye ownership.

Let’s make things clear first. Ownership involves at least three things. Without them, you don’t own anything.

  • Means: budget, resources, tools, etc.
  • Authority: the mandate to actually take decisions, but also the recognition by the team(s) and management that you can
  • Necessity: an intrinsic or extrinsic need to solve the problems/reach the goals. Sometimes “it’s the job you choose” can be enough.

This M.A.N. comes with responsibilities and consequences and that’s where a lot of teams and PO’s fail. Management doesn’t really give it, but more importantly, teams and PO’s don’t really take it.

If you have been given the M.A.N. by management you are now responsible for the decisions (and their consequences) you make. Please realise that (to give a few examples):

  • You are also responsible for NOT making decisions and the consequence of NOT acting
  • You are responsible if you don’t know what to do or how to do things and therefore responsible for asking help
  • You are responsible for making the consequences of your decisions clear to everyone. In complex situations that also means the consequence of not knowing the outcome
  • As a team, you are responsible for your way of working, but also for regularly evaluations and changing things if it doesn’t work
  • If the route from A to B is unclear, choose a path, make the consequences of that path clear including what happens if it’s the wrong path, and then GO!
  • If you face a problem and you don’t know who the owner is, you are until you get it clear

Management: if you give ownership, make sure you actually hand the M.A.N. over. PO’s and teams: if you get ownership, make sure the M.A.N. is really given and then take it!

What do you see around you? How is ownership handed over? Does management let go? Do teams actually take it over? Let me know. 

Be comfortable being uncomfortable

I see this slogan popping up in companies, some people even have it upon the wall in their workspace. I don’t believe it’s very healthy.

Sometimes it has been given to them by their managers as a way to work by. That’s even worse.

In endurance sports many people live by the “Be comfortable being uncomfortable” mindset. You cannot choose the circumstances on race day and you will be uncomfortable, so you better get used to uncomfortable situations during training. For those not into endurance sports, being uncomfortable, or even better, suffering, is part of the joy. As an ultrarunner myself, this way of thinking helps me to stay disciplined during training and resilient on race day. 

In your workplace suffering or being uncomfortable should not be part of your daily routine. Of course everybody has their “off day”, or some parts of your job are not all fun, but suffering is something else.

When I start to feel uncomfortable at work it usually means something is wrong. It’s a warning sign. Maybe there’s too much stress, or I’m not comfortable dealing with a person, I’m working too long, that kind of thing. When somethings wrong, you need to change.

I’m not sure why managers would want their colleagues to be uncomfortable. Nobody ever becomes more productive being uncomfortable and it sure as hell doesn’t help the working environment. You won’t win any “Great Place To Work” trophies.

I’m curious. Any other unhealthy slogan’s you’ve seen in your working environment? Let me know!

Pay what it’s Worth

In the last couple of months I have given several talks and workshops next to my freelance assignments. Topics have been Complex Problem Solving, Agile/Scrum for managent and Scrum workshops.

Usually the question of payment comes up. “What’s your fee?” “What do you want for it?” That kind of questions. For these kind of talks or workshops I do the following:

“Pay what it’s worth to you and your organisation.” 

I will do the talk or give the workshop and afterwards you tell me what it was worth and how much you want to pay for it. It’s like the Value for Value Model as described by Adam Curry and John C. Dvorak in their podcast No Agenda.

My experiences so far:

  • Everyone really likes the idea. They give back that it made them think on the actual value. It also made them think what (hourly) rates they themselves are using or would use in these cases.
  • I’ve not been let down. I mean, everyone has payed a reasonable fee compared to the time spend (if compared to my rate as a freelancer).
  • I do lose money on it, compared to the total time needed for it. Considering preparation, travel time, taking a day of “normal” work therefore missing what I could have earned in that time.
  • More importantly, I’ve had a lot of fun discussing the concept and seeing the reactions to it! People are really surprised by this!

For me this is really what value is about. As a company you can decide upfront what something is worth or what users should pay for your products or services. At the end, the user decides and should pay what it’s worth. To be fare, there are risks. For me as well. My family and I need to eat :). So, I’m not changing my fee as a freelancer to this model (although I would love to). I am willing to lose money for these kind of talks and workshops, just to make other’s think and see what happens…

What do you think? Could this be something for you? Please let me know!

If it’s not a question, don’t ask!

Some lessons you learn the fun/hard way. In other words, your children teach you. Anybody with kids recognises the following conversation.

You: Can you please put on your shoes?
Kid: No!
You: Put your shoes on!
Kid: But you asked me and…
You: PUT YOUR G#$%& SHO…
Etc, etc,..

Technically, No!, was a valid answer. And your kid reminded you of that. But, that’s not the answer you wanted. The answer you wanted was Yes!, with the “voluntary” follow up action of actually putting on the shoes.

Recognise this?

  • Asking your team to do something and the answer “No” is not the answer you want nor accept?
  • Proposing a new way of working and the team does not agree and you already are putting it in play?
  • Asking people to follow new guidelines when they are actually mandatory?
  • Giving advise that should be followed?
  • Giving several choices but only one of the options is correct?

And? How do your colleagues react? Internally probably the same way as your kids, they just won’t say. It’s a full fledged feeling of injustice. You think you are given a choice, but actually you aren’t. You were told what to do, but in a “nice” way or something. Nobody likes this.

Stop it!

So what is the solution? Stopit! Stop asking when it’s not a question! It could be that your kids are too small to think for themselves. That means you need to tell them instead of asking. Your team members and co-workers are professionals, they can think for themselves. Only tell your co-workers what to do when it comes to the big picture (strategy, values etc.). Give them the Why and some of the What. Let them figure out the How for themselves.

How to work together | Management by Youtube

Chokes me up every time. Explains it all. Well almost.

This week, we used this video at the start of a kickoff meeting with a new team. We used it for inspiration on how to work together, to establish a WoW (no, not World of Warcraft), Way of Working, without too many rules, regulations, processes, measurements and accountability.

After showing the video, everyone was silent for a minute. Then, two things happened. Everyone in the room got in the right spirit. Secondly, there were some questions of course, especially about accountability. 

Actually, from my point of view, the best question was about the difference between the relay-team and real life. In real-life, different team members actually have different skills and things they are working on. So how will runner 1 learn about the work of runner 3 if they are working on different things? Or better what if the team is a triathlon team where swimmer 1 needs to know what runner 3 is doing? Any thoughts?

Management by YouTube | Meetings

During my years as a trainer, consultant, manager and facilitator, I’ve found, received and used several YouTube video’s that explained what I wanted to get across way better than I ever could myself.

These video’s explain topics such as change, time & process management, what to do and what not to do, how to stop bad habits and pick up good ones etc. and so on. I consider them classics and must sees for every professional. As they say, a picture says more than a thousand words. Well, these videos have both.

All of you probably have seen some of them and some of you probably have seen all of them. If we would just follow up their advise.

Enjoy the first one on meetings…